REGISTRATION

Note: Registration is on a first-come, first-served basis. Program spaces may not be reserved in advance of payment.

For questions or more information about programs and registration, please email us at admin@OttawaEastCAG.ca or us at call 613-627-0062.

CLICK HERE FOR ONLINE REGISTRATION

ONLINE Registration

Opens at 8:00 p.m.:
o Fall: first Tuesday in September
o Winter: first Tuesday in December,
o Spring/Summer: first Tuesday in March
o Summer Camps: first Tuesday in January
o After School: first Tuesday in March

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IN-PERSON Registration

Opens at 2:00 p.m. at Old Town Hall, 61 Main Street, the day following opening of online registration.

Old Town Hall hours of operation is 2:00 to 6:00 pm on weekdays, and when programs are running on weekday evenings and on weekends.

FEES: Registration fees include HST where applicable. Fees may be prorated part-way through a session if space is available. Fees may only be prorated for the number of classes remaining at the time of the request. A prorated fee may not be applied retroactively.

WAITING LIST: If the course you wish to register for is full, please let us at admin@ottawaeastcag.ca. We will contact you if a space becomes available.

PROGRAM LOCATION: see course outline under Programs.

REGISTRATION POLICIES

 

Program Cancellations

If the minimum number of participants for a program has not been met, the class will be cancelled. Participants will be notified by email when a program has been cancelled. In the event of a cancellation, participants may choose to transfer to another class or to receive a 100% refund.

Programs and Workshops: registrants are notified five (5) days prior to the program start date.

PD Days: registrants are notified seven (7) days prior to the program date. 

Summer and March Break Camps: registrants are notified two (2) weeks prior to the camp start date.

Single Class Cancellation: if a class must be cancelled due to unforeseen circumstances (example: illness, inclement weather, etc), participants will be contacted by phone and email. A make-up class will be offered, if possible. Make-up classes will be posted to the CAG website. Refunds are not issued in lieu of a make-up class.

Refunds and Credits

Refunds are issued for programs that are cancelled by CAG. 

o To request a refund for cancelled classes or workshop, please complete the Refund Policy and Request Form and email to admin@ottawaeastCAG.ca or drop it off at Old Town Hall Community Centre, 61 Main Street
o Refunds are issued by the method in which payment was made, within three (3) weeks of receipt of the refund request.

All participant-requested refunds will incur a $10 admin fee per registrant per program.

Refunds are issued upon presentation of a medical certificate for all programs, with the refund prorated as applicable.

Refunds are not offered for individual classes that may be cancelled due to weather. Make up classes will be offered if possible.

Refunds are not issued for classes missed by the participant. It is not permitted to make-up a missed class by attending another program, nor can another individual attend a class in the registrants' place.  Single-class passes are available for some adult fitness programs, for individuals who prefer more flexibility.

CAG is unable to issue program credits.

Seasonal Program Refunds:

o If 50% or less of a program has elapsed, a prorated refund will be offered, based on the percentage of remaining classes on the date of receipt of the refund request.
o If more than 50% of a program has elapsed, no refund will be offered.
o No refund is issued if withdrawal from a program is requested within five (5) days of the start of the session, and the withdrawal bring the class below minimum number required to run the program.
o A prorated refund is available at any time on presentation of a medical certificate.
o All participant-requested refunds will incur a $10 per person administrative fee, per class or workshop.

After-School Program Refunds:
o Withdrawal at any time (before the start of the program or after the start) will result in loss of deposit
o Withdrawal after the start of the program requires one (1) calendar month’s notice. If less than one (1) calendar month’s notice is provided, parents/guardians will be required to pay one (1) month’s fees in lieu of notice.

o Partial refunds are not issued for temporary absence for any reason.

PD Day Program Refunds:
o A refund request that would bring registration below the minimum number is only accepted up to one (1) week prior to the program date
o A refund request that does not take a PD Day below minimum numbers will be accepted up to two business days prior to the start of the program.

Summer and March Break Camp Refunds:
o A refund request that would take registration below minimum numbers is only accepted up to two (2) weeks prior to the start of camp as this would lead to camp cancellation.
o A refund request that does not take camp below minimum numbers will be accepted up to two (2) business days prior to the start of camp.
o Partial refunds will not be issued for temporary absences for any reason.
o All participant requested refunds will incur a $25 admin fee per camp per registrant.

Weather Policy

Winter - the City of Ottawa weather policy is used by CAG to determine cancellations for outdoor programs and events, i.e. if the reported temperature is below minus 25ºC (with wind chill), or in the event of rain or hail.

Spring, Summer and Fall - Classes are only cancelled in the event of lightning or thunderstorms at the time of the program. Due to the last minute nature of these weather events, CAG is unable to notify participants of the decision to cancel, which are made on the field. CAG will otherwise run outdoor programs, rain or shine, unless stated in the program description.

To find out if a class is cancelled due to weather, please check www.ottawaeastCAG.ca.

Minimum Program Number

Minimum numbers are based on direct costs of running the class or workshop, and as required, on the number of people required for the program to be successful (example: number required to play a particular sport or for a program to be enjoyable). Minimum numbers are determined by the CAG Executive Director and reviewed annually by the CAG Board of Directors as part of the annual budget process.

If a program does not reach minimum numbers for two (2) consecutive sessions, CAG will not continue to offer the program.

Minimum Program Age

Children must be within the stated age range by the last day of the program.

Children/youth under the age of 16 may not attend adult programs unless indicated in the program description.

Program Start and End Dates

Program start and end dates are included with each course outline. Please check program the start and end dates when you register and mark your calendars. CAG does not notify participant of class start or end dates.

Privacy Policy

CAG respects your right to personal privacy. We undertake to handle and store your personal information in a secure manner to protect it from unauthorized access or disclosure. We do not share information with other organizations nor do we sell customer lists. We use the information in our database to:
o Run our course offerings.
o Make course changes and/or cancellations.
o Provide information for our programming and marketing decisions.
o Generate attendance statistics.
o Communicate with participants about upcoming registration / courses / promotions.

Please contact us at admin@ottawaeastCAG.ca or by phone at 613-627-0062 if you have any questions regarding our privacy policy.

Photos

CAG occasionally takes photos for promotional purposes during programs. These photos may be used on our Website, in the Mainstreeter, the CAG eUpdate or on social media. Photo waivers are completed at the time of registration.

Financial Assistance

CAG supports access to its programs by offering fee assistance to eligible families and individuals. The purpose of the fee assistance policy is to reduce financial barriers to participation in CAG programs. It is designed to ensure that any resident of Old Ottawa East has access to programming, regardless of ability to pay.

Please apply at for fee assistance by completing the Financial Assistance Policy and Request Form. Individuals must be residents of Old Ottawa East to qualify for CAG program assistance. The Financial Assistance Request Form includes a list of streets defined as Old Ottawa East. Request approvals are determined on a first come, first served basis. 

The maximum annual fee assistance is $150.00 per household, per year (September 1 to August 31).

Financial assistance covers up to a maximum of 50% of a program or activity registration fee. In situations where this contribution presents a barrier to participation, the percentage can be reduced or waived by CAG.

CAG provides financial assistance for one (1) space per program with less than 15 participants, and two (2) spaces per programs with more than 15 participants. The participant’s financial contribution should be paid prior to the start of the program.

Applicants must apply for financial assistance at the start of each new session.