Community Activities Group

Registration procedure

CAG is now offering online registration and credit card payment as well as in-person registration.

Registration for fall is now open. Please register early. Courses that do not achieve minimum registration numbers one week before they start will be cancelled.

Online registration

Online registration is ongoing 24 hours a day, every day, until classes are full. With online registration, we accept Visa or Mastercard only. During the first night of registration, programs may appear full in the first few minutes; please refresh your screen to see if spaces reappear. To register online click HERE.

In-person registration

In-person registration begins is at the Old Town Hall, 61 Main Street. In-person registration is then ongoing during regular office hours and during programming hours. With in-person registration we accept correct change, Visa, Mastercard, and personal cheques.

Old Town Hall, 61 Main Street
Office Hours: Monday - Thursday 1:00 - 9:00 p.m.,
Friday 1:00 - 5:00 p.m. Tel: 613-564-1078

Wait lists and cancellations

If the course you wish to register for is full, please join our wait list. You can join the wait list online or in person at the Old Town Hall. If a spot becomes available or an additional session is added, you will be contacted. You will not be contacted if the extra class does not run.
Programs may be cancelled if minimum registration numbers are not met. Decisions on these programs will be made one week prior to the start date of the course.

Financial assistance

CAG supports access to its programming by offering fee assistance to families and individuals who are eligible. The purpose of the fee assistance policy is to reduce financial barriers to participation in programming offered by CAG and it is designed to ensure that any resident of Old Ottawa East has access to programming, regardless of his or her ability to pay. Please apply at Old Town Hall by completing the Financial Assistance Form. You must be a resident of Old Ottawa East to qualify and residents are eligible on a first come, first served basis.
Click here to view a list of streets defined as Old Ottawa East.

Each household is eligible for annual maximum fee assistance of up to $150.00. Applicants will be contacted by telephone regarding approval prior to the course start date.

Fee assistance clients are encouraged to pay what they can afford, but are expected to pay a minimum of 50% of the cost of any program or activity. This builds commitment, particularly as it relates to attendance. In situations where this contribution presents a barrier to participation the percentage can be reduced or waived.

CAG will provide financial subsidies for one (1) space in each program, two (2) in programs with more than 15 participants. The participant’s financial contribution should be paid prior to the start of the program. Residents must re-apply for subsidy assistance at the start of each new session.

Location

All programs at the Old Town Hall unless otherwise stated. Old Town Hall is located at 61 Main Street, at the corner of Main and Hawthorne Avenue (just south of the Queensway underpass). Other sites for CAG programming include Brantwood Park, located adjacent to Onslow Crescent, and Lady Evelyn Alternative School, located at 63 Evelyn Avenue.

Weather Policy

All outdoor programs will run rain or shine unless indicated otherwise on the program description. Programs will be cancelled in the event of a thunderstorm. Make-up classes will be offered if possible. Refunds are not offered for classes cancelled due to weather.
To find out if you program is cancelled due to weather, please call the Old Town Hall at 613 564 1078 or check the CAG website at www.ottawaeastcag.ca.

Additional Information

A $15.00 charge will be applied for N.S.F. cheques (please note: cheques may be cashed up to four weeks after the program commences).
CAG reserves the right to change/substitute instructors.
CAG will no longer accept registrations by mail or through instructors.
Registration is on a first-come, first-served basis; program spaces cannot be reserved in advance.

CAG Refund Policy

Withdrawals before the program start date

• All refunds must be requested through the Old Town Hall Community Centre by filling out the Refund Request Form
• The Community Activities Group will charge an administrative fee of $10 when a participant or parent/guardian of the participant requests a withdrawal from a program 7 days or less before the start date.
• Refunds will be issued by mail three weeks after program starting date.
• A full refund will be issued if a program is cancelled or rescheduled unless, in the case of outdoor programs, the cancellation or rescheduling is due to weather

Withdrawals after the program start date

• If 50% or less of a program has elapsed, a prorated refund will be offered, less the $10 administrative fee. The value of the refund will be prorated to the percentage of the unused programming units (# of classes etc) and will be based on the date the Community Activities Group received the refund request.
• No refund will be issued if withdrawal from the program is after the start date and the withdrawal will take the class below the minimum registration number required to run that program
• If more than 50% of the program has elapsed, no refund will be offered.
• A prorated refund, less administration fee is available at any time on presentation of a medical certificate.

Privacy Policy

CAG respects your right to your personal privacy. We undertake to handle and store your personal information in a secure manner to protect it from unauthorized access or disclosure. We do not share information with other organizations nor do we sell customer lists.

We use the information in our database to:

• Run our course offerings.
• Make course changes and/or cancellations.
• Provide information for our programming and marketing decisions.
• To generate attendance statistics.
• Communicate with participants about upcoming registration / courses / promotions.

Please contact us if you have any questions regarding our privacy policy.

Photos

To help advertise our programs in our fall, winter, and spring flyers, we like to take pictures of our programs in session. You will be asked to sign a waiver at registration. If you do not wish to have your photo taken, please let us know.

For the most up-to-date information, contact Old Town Hall at 613-564-1078. To be sure to always receive the most up-to-date information on programming and details of registration dates, please subscribe to the Old Ottawa East eUpdate.